Privacy policy

Information we collect

• Orders: your name, email address, delivery address, optional phone number, selected furniture, delivery preferences, order totals, and payment status.
• Customer support: the contact details, order reference, messages, and any attachments you send us.
• Text messaging: if you opt in, your mobile number, your consent choice and its record, and information needed to manage messages and opt-out requests.
• Store operation: your browser stores your bag, saved selection, and checkout session information. Our services also process technical information needed to operate the store, protect checkout, and prevent abuse.

Stripe collects payment details through its hosted checkout. AUVREN receives payment and transaction information; our checkout does not collect or store your full payment card number.

How we use information

We use information to prepare and fulfill orders, arrange deliveries, process payments, answer questions, manage returns and other service requests, maintain business records, and protect the store. If you separately choose text messages, we use your mobile number for order updates, delivery notifications, and customer support relating to AUVREN.

Providing a phone number by itself does not enroll you in text messages. SMS consent is optional and is not a condition of purchase.

Service providers and sharing

We use service providers to operate the store: Stripe for payments, Supabase for order and support data, Amazon Web Services (AWS) for IVEA's private business backup copy of that data, AgentMail for support email, and Twilio for text messaging when available. Delivery providers may receive information needed to deliver your order. These providers process relevant information to perform services for us. We may also disclose information when required by law or necessary to protect our customers, store, or legal rights.

We do not sell your personal information. We do not sell or share mobile numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for marketing or promotional purposes.

Text messaging opt-in data and consent are excluded from broader data-sharing arrangements. They are used only for AUVREN's messaging program, including processing by providers acting on our behalf to store consent, deliver messages, and honor opt-outs; they are not shared for another party's own use.

Your choices

You can shop without selecting the SMS consent checkbox. Once messaging is available, reply STOP to stop AUVREN texts, or HELP for assistance. You can also contact support@auvren.us about your messaging preference.

You can clear saved bag and checkout information through your browser's storage settings. This does not remove order records already submitted to us. Email us to request access to, correction of, or deletion of information you have provided. We may need to verify your identity and retain records needed for orders, disputes, or legal obligations.

Records and security

We retain information as needed for orders, customer service, consent records, and business or legal obligations. IVEA keeps a private business backup copy of orders and support requests on AWS in the United States, and copies are removed within 40 days after the data is deleted. We limit access to customer information to the people and services that need it to operate AUVREN. No method of transmission or storage can be guaranteed completely secure.

Contact us

For privacy questions or requests, email support@auvren.us.

Changes to this policy will be posted here with an updated effective date.